Tech Support & Warranty Information

Toll-Free Tech Support
Call us toll-free (USA 48 States) 1 (866) 254-0714 Monday - Friday 8:30 AM - 6:00 PM Eastern Time (Florida - USA). We want you to be completely happy with your purchase. We will be glad to answer any questions you have about setup, installation or use.

High Speed Internet Users
For those customers who are using high speed internet connections, a new form of tech support is now available. This new way of providing tech support utilizes Microsoft Net Meeting or GoToMeeting(TM). These products allow the tech support technician to view your computer remotely and allows them to assist you just like they were sitting right in front of your computer.

Email Tech Support
We will be happy to answer your tech support questions via email. Our tech support team will get back to you on most questions within 24 hours or less, Monday-Friday.

FAX Tech Support
FAX us at (810) 821-6940. Please include the following information: Your Name, Company Name, Address, Telephone Number, Date Purchased, Type of product purchased from HTH Engineering, Detailed information on the type of computer you are using, Detailed description of your problem or question. Our tech support team will get back to you on most questions within 24 hours or less, Monday-Friday.

LIMITED WARRANTY All Start Stop Transcription and Dictation Systems, and all Digital Recorders (Olympus, Sanyo, and Philips,) are guaranteed against defects in material or manufacture for a period of 1 year from the date of original purchase.